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Client Rights
在儿童权益中心，您有权：
接受服务 不考虑种族、信仰（宗教）、肤色、性别、国籍、性取向、军人身份、年龄、残疾或易患遗传特征、婚姻状况或家庭暴力受害者身份。
每个阶段都应给予考虑、尊重和尊严，包括治疗中的隐私。
期望获得可靠、高质量且符合文化和语言要求的援助。
了解中心提供的服务、服务费用（如有）、第三方报销资格以及适用时，免费或低成本护理的可用性。
隐私和保密 除非存在令人信服的伦理、道德或法律原因。
向领导层表达不满并建议改变政策和服务，而不必担心遭到报复。
表达对所接受的护理和服务的投诉，并让机构调查此类投诉。
请求额外支持： 如果客户提出请求，中心有责任在 30 天内向客户或其指定人员提供书面答复，说明调查结果。如果客户对中心的答复不满意，中心还负责通知客户或其指定人员，客户可以向纽约州民权办公室投诉。
Intervention Services
多学科团队 (MDT)
儿童权益保护中心的多学科团队 (MDT) 由擅长儿童虐待调查、支持服务和转介的机构组成。MDT 的目的是减少对儿童及其家庭的潜在创伤并改善服务，同时保留和尊重每个机构履行各自职责的权利和义务。
MDT 使用协调流程来：
确定虐待儿童指控的有效性。
避免调查期间对家庭造成不必要的干扰。
协同工作。
消除重复努力。
增加家庭法庭和刑事法庭的成功裁决数量。
提高参与虐待儿童调查的专业人员的能力；并为受虐待儿童和家庭提供支持服务。
接收流程是父母或监护人与儿童权益中心之间重要的初始接触点。有效协调接收对于确保儿童获得适当的支持、照顾和保护至关重要。
Intake
Intervention Services
协调虐待儿童案件的接收过程是一项多方面的工作，需要合作、沟通以及对儿童安全和福祉的承诺。
通过优先考虑及时识别、整体评估、创伤知情方法和问责，接收协调在保护弱势儿童和促进他们的康复和恢复力方面发挥着关键作用。
请致电与我们的入学协调员联系以寻求帮助。
法医访谈
REACH 体检
与家庭维权人士会面
心理健康服务
The Intake Process
在接收期间，我们的工作人员与家庭密切合作，进行个人需求评估，讨论可行的选择，并相应地协调预约。
定期安排以下预约：
如需举报虐待行为，请拨打纽约州儿童虐待热线 1-800-342-3720。接线员将为您提供帮助，并在适当的情况下将电话登记在纽约州中央登记处。如果电话被接受，县儿童保护服务机构将启动正式调查。
报告滥用
给谁打电话
期望
当孩子来到儿童权益中心时，我们的工作人员会尽一切努力确保孩子感到安全和得到支持。以下步骤分享了当您的孩子来到我们的中心时可以期待什么。
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
儿童权益保护中心的多学科团队 (MDT) 由擅长儿童虐待调查、支持服务和转介的机构组成。MDT 的目的是减少对儿童及其家庭的潜在创伤并改善服务，同时保留和尊重每个机构履行各自职责的权利和义务。
MDT 使用协调流程来：
多学科团队 (MDT)
确定虐待儿童指控的有效性。
避免调查期间对家庭造成不必要的干扰。
协同工作。
消除重复努力。
增加家庭法庭和刑事法庭的成功裁决数量。
Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.
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