Intake

Client Rights

В Центре защиты детей вы имеете право:

Получить услугу(ы) независимо от расы, вероисповедания (религии), цвета кожи, пола, национального происхождения, сексуальной ориентации, военного статуса, возраста, инвалидности или предрасполагающих генетических особенностей, семейного положения или статуса жертвы домашнего насилия.

Внимательность, уважение и достоинство на каждом этапе, включая конфиденциальность лечения.

Ожидайте, что помощь будет надежной, высококачественной и актуальной с культурной и языковой точки зрения.

Получите информацию об услугах, доступных в центре, а также о плате за услуги (если таковые имеются), о праве на возмещение расходов третьими лицами и, когда это применимо, о наличии бесплатного или льготного ухода.

Конфиденциальность и конфиденциальность за исключением случаев, когда существуют убедительные этические, моральные или юридические причины.

Высказывайте недовольство и рекомендуйте изменения в политике и услугах руководству, не опасаясь репрессий.

Выразите жалобы на полученный уход и услуги и попросите агентство расследовать такие жалобы.

Запросить дополнительную поддержку: по запросу клиента центр несет ответственность за предоставление клиенту или его/ее уполномоченному лицу письменного ответа в течение 30 дней с указанием результатов расследования. Если клиент не удовлетворен ответом центра, центр также несет ответственность за уведомление клиента или его/ее уполномоченного лица о том, что клиент может подать жалобу в Управление по гражданским правам штата Нью-Йорк.

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

Интервенционные услуги

Впуск

Процесс приема служит важной начальной точкой контакта между родителем или опекуном и Центром защиты детей Большого Рочестера. Эффективная координация приема имеет решающее значение для обеспечения того, чтобы дети получали надлежащую поддержку, уход и защиту.

Связаться с нами

Woman in a police officer uniform, smiling and looking to the side

Multidisciplinary Team (MDT)

The Multidisciplinary Team (MDT) at the CACGROC is comprised of agencies with expertise in child abuse investigations, support services, and referrals. The purpose of the MDT is to reduce potential trauma to children and their families and improve services, while preserving and respecting the rights and obligations of each agency to pursue their respective mandates.

The MDT uses a coordinated process to:

Determine the validity of child abuse allegations.

Избегайте ненужного беспокойства семей во время расследований.

Работайте совместно.

Eliminate duplication of efforts.

Увеличить количество успешных решений в судах по семейным делам и уголовных судах.

Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.

Our Agency Partners

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Интервенционные услуги

Coordinating intake processes in child abuse cases is a multifaceted endeavor that requires collaboration, communication, and a commitment to the safety and well-being of children.

By prioritizing timely identification, holistic evaluation, trauma-informed approaches, and accountability, intake coordination plays a pivotal role in safeguarding vulnerable children and promoting their healing and resilience.

Call us to speak with our Intake Coordinator for assistance.

585-935-7800

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

Судебно-медицинское интервью

Медицинское обследование REACH

Встреча с семейным адвокатом

Службы психического здоровья

Процесс приема

Во время приема наши сотрудники тесно сотрудничают с семьями, чтобы провести индивидуальную оценку потребностей, обсудить возможные варианты и соответствующим образом согласовать встречи.

Appointments are regularly scheduled for:

(585) 935-7800

Обученный специалист предоставит поддержку, ресурсы и рекомендации, необходимые вам для следующего шага, будь то звонок в Службу защиты детей, назначение судебно-медицинского собеседования для ребенка или посещение специалиста по психическому здоровью.

Suspect Abuse?

1-800-342-3720

Чтобы сообщить о жестоком обращении, позвоните на горячую линию штата Нью-Йорк по вопросам жестокого обращения с детьми по телефону 1-800-342-3720. Оператор поможет вам и, при необходимости, зарегистрирует звонок в Центральном реестре штата Нью-Йорк. В случае принятия это повлечет за собой официальное расследование со стороны Службы защиты детей округа.

Сообщить о нарушении

Кому позвонить

Что ожидать

Когда ребенок приходит в Центр защиты детей, наши сотрудники прилагают все усилия, чтобы дети чувствовали себя в безопасности и получали поддержку. Эти шаги расскажут, чего ожидать, когда ваш ребенок придет в наш центр.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them