Intake

Client Rights

At the CACGROC, you have a right to:

सेवा(हरू) प्राप्त गर्नुहोस् जाति, सम्प्रदाय (धर्म), रङ, लिङ्ग, राष्ट्रिय उत्पत्ति, यौन झुकाव, सैन्य स्थिति, उमेर, असक्षमता वा पूर्वनिर्धारित आनुवंशिक विशेषता, वैवाहिक स्थिति वा घरेलु हिंसा पीडित स्थितिलाई ध्यान नदिई।

उपचारमा गोपनीयता सहित प्रत्येक चरणमा विचार, सम्मान, र मर्यादा ।

भरपर्दो, उच्च गुणस्तरीय र सांस्कृतिक र भाषिक रूपमा सान्दर्भिक सहयोगको अपेक्षा गर्नुहोस् ।

केन्द्रमा उपलब्ध सेवाहरू, साथै सेवाहरूका लागि शुल्कहरू (यदि कुनै छ भने), तेस्रो-पक्ष प्रतिपूर्तिको लागि योग्यता र, जब लागू हुन्छ, निःशुल्क वा कम लागत हेरचाहको उपलब्धता बारे सूचित गर्नुहोस् ।

गोपनीयता र गोपनीयता बाध्यकारी नैतिक, नैतिक वा कानुनी कारणहरू बाहेक।

आवाज गुनासोहरू र प्रतिशोधको डर बिना नेतृत्वलाई नीति र सेवाहरूमा परिवर्तनहरू सिफारिस गर्नुहोस्।

प्राप्त हेरचाह र सेवाहरूको बारेमा गुनासो व्यक्त गर्नुहोस् , र एजेन्सीलाई त्यस्ता उजुरीहरूको छानबिन गर्न लगाउनुहोस्।

थप सहयोगको लागि अनुरोध गर्नुहोस्: यदि ग्राहकद्वारा अनुरोध गरिएको छ भने, केन्द्रले ग्राहक वा उसको/उनको नियुक्तकर्तालाई 30 दिन भित्र अनुसन्धानको निष्कर्षहरू देखाउने लिखित जवाफ उपलब्ध गराउन जिम्मेवार छ। यदि ग्राहक केन्द्रको प्रतिक्रियाबाट सन्तुष्ट भएन भने, ग्राहकले नागरिक अधिकारको न्यूयोर्क राज्य कार्यालयमा उजुरी गर्न सक्छ भनेर ग्राहक वा उसको नियुक्तिलाई सूचित गर्नको लागि केन्द्र जिम्मेवार छ।

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

Intervention Services

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center of Greater Rochester. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Contact Us

Woman in a police officer uniform, smiling and looking to the side

बहु-अनुशासनात्मक टोली (MDT)

बाल एड्भोकेसी सेन्टरमा रहेको बहु-अनुशासनात्मक टोली (MDT) बाल दुर्व्यवहार अनुसन्धान, समर्थन सेवाहरू, र रेफरलहरूमा विशेषज्ञता भएका एजेन्सीहरू मिलेर बनेको छ। MDT को उद्देश्य बालबालिका र तिनीहरूका परिवारहरूलाई सम्भावित आघात कम गर्नु र सेवाहरूमा सुधार गर्नु हो, जबकि प्रत्येक एजेन्सीको अधिकार र दायित्वहरूलाई उनीहरूको सम्बन्धित जनादेशहरू पछ्याउनको लागि संरक्षण र सम्मान गर्दै।

MDT ले एक समन्वित प्रक्रिया प्रयोग गर्दछ:

Determine the validity of child abuse allegations.

छानबिनको क्रममा परिवारलाई अनावश्यक अवरोध नगर्नुहोस्।

सहकार्यका साथ काम गर्नुहोस्।

Eliminate duplication of efforts.

पारिवारिक अदालत र फौजदारी अदालतहरूमा सफल फैसलाहरूको संख्या बढाउनुहोस्।

Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.

Our Agency Partners

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Intake

Intervention Services

Coordinating intake processes in child abuse cases is a multifaceted endeavor that requires collaboration, communication, and a commitment to the safety and well-being of children.

By prioritizing timely identification, holistic evaluation, trauma-informed approaches, and accountability, intake coordination plays a pivotal role in safeguarding vulnerable children and promoting their healing and resilience.

Call us to speak with our Intake Coordinator for assistance.

५८५-९३५-७८००

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

फोरेन्सिक साक्षात्कार

REACH Medical Examination

Meeting with a Family Advocate

Mental Health Services

सेवन प्रक्रिया

इन्टेकको समयमा, हाम्रा कर्मचारीहरूले व्यक्तिगत आवश्यकताहरूको मूल्याङ्कन गर्न, व्यवहार्य विकल्पहरू छलफल गर्न, र तदनुसार नियुक्तिहरू समन्वय गर्न परिवारहरूसँग मिलेर काम गर्छन्।

नियुक्तिहरू नियमित रूपमा निर्धारित छन्:

(५८५) ९३५-७८००

एक प्रशिक्षित पेशेवरले तपाईंलाई अर्को कदम चाल्नको लागि आवश्यक सहयोग, स्रोतहरू र मार्गदर्शन प्रदान गर्नेछ, चाहे त्यो बाल सुरक्षा सेवाहरूलाई कल गर्ने हो, बच्चाको लागि फोरेन्सिक अन्तर्वार्ताको समयतालिका होस्, वा मानसिक स्वास्थ्य पेशेवरलाई हेर्नुहोस्।

संदिग्ध दुर्व्यवहार?

1-800-342-3720

दुर्व्यवहार रिपोर्ट गर्न, न्यूयोर्क राज्य बाल दुर्व्यवहार हटलाइन 1-800-342-3720 मा कल गर्नुहोस्। एक अपरेटरले तपाईंलाई मद्दत गर्नेछ र उपयुक्त भएमा, न्यूयोर्क राज्य केन्द्रीय दर्तामा कल दर्ता गर्नुहोस्। यदि स्वीकार गरियो भने, यसले काउन्टी चाइल्ड प्रोटेक्टिभ सर्भिसद्वारा आधिकारिक छानबिन गर्न प्रेरित गर्नेछ।

दुरुपयोग रिपोर्ट गर्नुहोस्

कसलाई कल गर्ने

के आशा गर्नु

जब कुनै बच्चा द चाइल्ड एड्भोकेसी सेन्टरमा आउँछन्, हाम्रा स्टाफले बच्चाहरूलाई सुरक्षित र सहयोगी महसुस गर्नको लागि हर प्रयास गर्छ। यी चरणहरूले तपाईंको बच्चा हाम्रो केन्द्रमा आउँदा के आशा गर्ने भन्ने कुरा साझा गर्दछ।

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them