Intake | CACGROC

고객의 권리

아동 옹호 센터에서 귀하는 다음과 같은 권리를 갖습니다:

서비스 받기 인종, 신념(종교), 피부색, 성별, 출신 국가, 성적 지향, 군복무 여부, 연령, 장애 또는 유전적 특성, 결혼 여부 또는 가정 폭력 피해자 상태와 관계없이.

치료 시 개인 정보 보호를 포함하여 모든 단계에서 배려, 존중 및 존엄성을 보장합니다 .

신뢰할 수 있고 품질이 높으며 문화적으로나 언어적으로 적절한 지원을 기대하십시오 .

센터에서 이용 가능한 서비스와 서비스 비용(있는 경우), 제3자 환급 자격, 해당되는 경우 무료 또는 할인된 비용의 진료 이용 가능 여부에 대한 정보를 받습니다 .

개인 정보 보호 및 기밀 유지 단, 설득력 있는 윤리적, 도덕적 또는 법적 이유가 있는 경우는 제외됩니다.

보복에 대한 두려움 없이 불만을 표명하고 리더십에 정책 및 서비스 변경을 권장합니다.

받은 치료 및 서비스에 대한 불만 사항을 표현 하고 해당 기관에서 그러한 불만 사항을 조사하도록 하십시오.

추가 지원 요청: 고객이 요청할 경우 센터는 조사 결과를 나타내는 서면 답변을 30일 이내에 고객이나 그 지정인에게 제공할 책임이 있습니다. 고객이 센터의 대응에 만족하지 못하는 경우, 센터는 고객이 뉴욕주 시민권 사무국에 불만을 제기할 수 있음을 고객이나 고객의 피지명인에게 알릴 책임도 있습니다.

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

중재 서비스

섭취

접수 과정은 부모나 보호자와 그레이터 로체스터 아동 옹호 센터 사이의 중요한 초기 연락 지점 역할을 합니다. 아이들이 적절한 지원, 보살핌, 보호를 받도록 하려면 섭취량을 효과적으로 조정하는 것이 중요합니다.

문의하기

Woman in a police officer uniform, smiling and looking to the side

종합팀(MDT)

아동 옹호 센터의 종합팀(MDT)은 아동 학대 조사, 지원 서비스 및 의뢰에 대한 전문 지식을 갖춘 기관으로 구성되어 있습니다. MDT의 목적은 아동과 그 가족의 잠재적인 트라우마를 줄이고 서비스를 개선하는 동시에 각 기관이 각자의 임무를 수행할 권리와 의무를 보존하고 존중하는 것입니다.

MDT는 조정된 프로세스를 사용하여 다음을 수행합니다.

아동 학대 혐의의 타당성을 판단합니다.

조사 중에 가족에게 불필요한 방해를 주지 마십시오.

협력하여 작업하십시오.

중복된 노력을 제거합니다.

가정법원과 형사법원에서 성공적인 판결 건수를 늘립니다.

Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.

우리의 대행사 파트너

접수 과정은 부모나 보호자와 아동 옹호 센터 사이의 중요한 초기 접촉점 역할을 합니다. 아이들이 적절한 지원, 보살핌, 보호를 받도록 하려면 섭취량을 효과적으로 조정하는 것이 중요합니다.

섭취

중재 서비스

아동 학대 사건의 접수 과정을 조정하는 것은 아동의 안전과 복지에 대한 협력, 의사소통, 헌신이 필요한 다각적인 노력입니다.

적시 식별, 전체적인 평가, 트라우마 정보 접근 방식 및 책임을 우선시함으로써 섭취 조정은 취약한 아동을 보호하고 치유 및 회복력을 촉진하는 데 중추적인 역할을 합니다.

도움이 필요하면 접수 코디네이터에게 전화해 문의하세요.

585-935-7800

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

법의학 인터뷰

REACH 건강검진

가족 옹호자와의 만남

정신 건강 서비스

섭취 과정

입학 기간 동안 저희 직원은 가족과 긴밀히 협력하여 개별 요구 사항을 평가하고 실행 가능한 옵션에 대해 논의하며 그에 따라 약속을 조정합니다.

약속은 정기적으로 다음과 같이 예정되어 있습니다.

(585) 935-7800

숙련된 전문가는 아동 보호 서비스에 전화하거나, 아동에 대한 법의학 인터뷰 일정을 예약하거나, 정신 건강 전문가를 만나는 등 다음 단계를 수행하는 데 필요한 지원, 리소스 및 지침을 제공할 것입니다.

학대가 의심되나요?

1-800-342-3720

학대를 신고하려면 뉴욕주 아동 학대 핫라인 1-800-342-3720으로 전화하십시오. 교환원이 귀하를 도와드릴 것이며, 적절한 경우 뉴욕주 중앙 등록부에 통화를 등록해 드릴 것입니다. 승인되면 카운티 아동 보호 서비스의 공식 조사가 시작됩니다.

남용 신고

누구에게 전화할 것인가

뭘 기대 할까

아동이 아동 옹호 센터에 오면 저희 직원은 아동이 안전하고 지원을 받을 수 있도록 최선을 다합니다. 이 단계에서는 귀하의 자녀가 저희 센터에 올 때 기대할 사항을 공유합니다.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them