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顧客の権利
児童擁護センターでは、あなたには以下の権利があります:
サービスを受ける 人種、信条（宗教）、肌の色、性別、国籍、性的指向、軍人としての地位、年齢、障害または遺伝的素因、婚姻状況または家庭内暴力の被害者状況に関係なく。
治療中のプライバシーを含むあらゆる段階での配慮、尊重、尊厳。
信頼性が高く、高品質で、文化的、言語的に適切なサポートが期待できます。
センターで利用できるサービス、サービスの料金（ある場合）、第三者による払い戻しの資格、該当する場合は無料または割引料金のケアの利用可能性について通知を受けます。
プライバシーと機密性 ただし、やむを得ない倫理的、道徳的、または法的理由がある場合を除きます。
報復を恐れることなく、 不満を表明し、リーダーシップに対してポリシーやサービスの変更を提案します。
受けたケアやサービスについて苦情を表明し、代理店にその苦情を調査させます。
追加サポートのリクエスト: クライアントからリクエストがあった場合、センターは、調査結果を示す書面による回答を 30 日以内にクライアントまたはその代理人に提供する責任があります。クライアントがセンターの回答に満足していない場合、センターはクライアントまたはその代理人に、クライアントがニューヨーク州公民権局に苦情を申し立てることができることを通知する責任もあります。
介入サービス
摂取
受け入れプロセスは、親または保護者とグレーター ロチェスター児童擁護センターとの間の重要な最初の連絡窓口となります。受け入れを効果的に調整することは、子供たちが適切なサポート、ケア、保護を確実に受けられるようにするために不可欠です。
多職種チーム (MDT)
児童擁護センターの多分野チーム (MDT) は、児童虐待の調査、サポート サービス、紹介の専門知識を持つ機関で構成されています。MDT の目的は、各機関の権利と義務を守り、尊重しながら、それぞれの任務を遂行しながら、子供とその家族が受ける可能性のあるトラウマを軽減し、サービスを改善することです。
MDT は調整されたプロセスを使用して次のことを行います。
児童虐待の申し立ての妥当性を判断する。
調査中に家族に不必要な混乱が生じないようにしてください。
協力して作業します。
作業の重複を排除します。
家庭裁判所および刑事裁判所における成功判決の数を増やす。
児童虐待の調査に携わる専門家の能力を強化し、虐待を受けた子供と家族に支援サービスを提供します。
受け入れプロセスは、親または保護者と児童擁護センターとの間の重要な最初の連絡窓口となります。受け入れを効果的に調整することは、子供たちが適切なサポート、ケア、保護を受けられるようにするために不可欠です。
摂取
介入サービス
児童虐待事件における受入プロセスの調整は、協力、コミュニケーション、そして児童の安全と福祉への取り組みを必要とする多面的な取り組みです。
タイムリーな特定、総合的な評価、トラウマを考慮したアプローチ、説明責任を優先することにより、受け入れ調整は、脆弱な子供たちを保護し、彼らの治癒と回復力を促進する上で極めて重要な役割を果たします。
サポートが必要な場合は、弊社の受付コーディネーターにお電話ください。
Forensic Interview
REACH健康診断
家族支援者との面談
メンタルヘルスサービス
受け入れプロセス
入所時には、当社のスタッフが家族と緊密に連携して個別のニーズを評価し、実行可能な選択肢について話し合い、それに応じて予約を調整します。
以下の予約が定期的に行われます:
訓練を受けた専門家が、児童保護サービスに電話する、子供の法医学的面接を予定する、精神衛生の専門家に会うなど、次のステップを踏むために必要なサポート、リソース、ガイダンスを提供します。
虐待の疑いがありますか?
虐待を報告するには、ニューヨーク州児童虐待ホットライン 1-800-342-3720 に電話してください。オペレーターが対応し、適切な場合はニューヨーク州中央登録簿に電話を登録します。承認されると、郡児童保護サービスによる正式な調査が開始されます。
不正行為を報告する
誰に電話するか
何を期待します
お子様が児童擁護センターに来られる際、当センターのスタッフは、お子様が安全でサポートされていると感じられるよう全力を尽くします。以下の手順では、お子様が当センターに来られる際に期待される内容について説明します。
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.
There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.
You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.
In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.
The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.
The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.
When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.
You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.
After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.
Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.
The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.
児童擁護センターの多分野チーム (MDT) は、児童虐待の調査、サポート サービス、紹介に関する専門知識を持つ機関で構成されています。MDT の目的は、各機関の権利と義務を守り、尊重しながら、子供とその家族が受ける可能性のあるトラウマを軽減し、サービスを改善することです。
MDT は調整されたプロセスを使用して次のことを行います。
多職種チーム (MDT)
児童虐待の申し立ての妥当性を判断する。
調査中に家族に不必要な混乱が生じないようにしてください。
協力して作業します。
作業の重複を排除します。
家庭裁判所および刑事裁判所における成功判決の数を増やす。
児童虐待の調査に携わる専門家の能力を強化し、虐待を受けた子供と家族に支援サービスを提供します。
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