Intake | CACGROC

Diritti del cliente

At the CACGROC, you have a right to:

Ricevi servizi indipendentemente da razza, credo (religione), colore, sesso, origine nazionale, orientamento sessuale, stato militare, età, disabilità o caratteristiche genetiche predisponenti, stato civile o status di vittima di violenza domestica.

Considerazione, rispetto e dignità in ogni fase, compresa la privacy nel trattamento.

Aspettatevi un'assistenza affidabile, di alta qualità e culturalmente e linguisticamente rilevante.

Essere informato sui servizi disponibili presso il centro, nonché sugli addebiti per i servizi (se presenti), sull'idoneità ai rimborsi da parte di terzi e, ove applicabile, sulla disponibilità di cure gratuite o a costo ridotto.

Privacy e riservatezza salvo il caso in cui sussistano impellenti ragioni etiche, morali o legali.

Esprimere lamentele e raccomandare cambiamenti nelle politiche e nei servizi alla leadership senza timore di ritorsioni.

Esprimere reclami sulle cure e sui servizi ricevuti e chiedere all'agenzia di indagare su tali reclami.

Richiedere supporto aggiuntivo: se richiesto dal cliente, il centro è responsabile di fornire al cliente o al suo incaricato una risposta scritta entro 30 giorni indicando i risultati di un'indagine. Se il cliente non è soddisfatto della risposta del centro, il centro è anche responsabile di notificare al cliente o al suo designato che il cliente può presentare un reclamo all'Ufficio per i diritti civili dello Stato di New York.

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

Servizi di intervento

Assunzione

Il processo di ammissione costituisce un importante punto di contatto iniziale tra un genitore o un tutore e il Child Advocacy Centre of Greater Rochester. Coordinare l’accoglienza in modo efficace è fondamentale per garantire che i bambini ricevano sostegno, cure e protezione adeguati.

Contattaci

Woman in a police officer uniform, smiling and looking to the side

Team multidisciplinare (MDT)

Il team multidisciplinare (MDT) presso il Child Advocacy Center è composto da agenzie con esperienza nelle indagini sugli abusi sui minori, nei servizi di supporto e nelle segnalazioni. Lo scopo dell’MDT è ridurre i potenziali traumi per i bambini e le loro famiglie e migliorare i servizi, preservando e rispettando i diritti e gli obblighi di ciascuna agenzia nel perseguire i rispettivi mandati.

Il MDT utilizza un processo coordinato per:

Determinare la fondatezza delle accuse di abusi sui minori.

Evitare inutili disagi alle famiglie durante le indagini.

Work collaboratively.

Eliminare la duplicazione degli sforzi.

Aumentare il numero di sentenze riuscite nei tribunali della famiglia e nei tribunali penali.

Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.

Our Agency Partners

Il processo di accoglienza funge da importante punto di contatto iniziale tra un genitore o un tutore e The Child Advocacy Center. Coordinare l’accoglienza in modo efficace è fondamentale per garantire che i bambini ricevano sostegno, cure e protezione adeguati.

Assunzione

Intervention Services

Coordinare i processi di accoglienza nei casi di abuso sui minori è uno sforzo sfaccettato che richiede collaborazione, comunicazione e impegno per la sicurezza e il benessere dei bambini.

Dando priorità all’identificazione tempestiva, alla valutazione olistica, agli approcci basati sul trauma e alla responsabilità, il coordinamento dell’accoglienza gioca un ruolo fondamentale nella salvaguardia dei bambini vulnerabili e nella promozione della loro guarigione e resilienza.

Chiamaci per parlare con il nostro coordinatore dell'assunzione per ricevere assistenza.

585-935-7800

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

Intervista forense

REACH Visita medica

Incontro con un difensore della famiglia

Servizi di salute mentale

Il processo di assunzione

Durante l'assunzione, il nostro personale lavora a stretto contatto con le famiglie per effettuare una valutazione delle esigenze individuali, discutere opzioni praticabili e coordinare gli appuntamenti di conseguenza.

Gli appuntamenti sono regolarmente fissati per:

(585) 935-7800

Un professionista qualificato fornirà il supporto, le risorse e la guida necessari per compiere il passo successivo, che si tratti di chiamare i servizi di protezione dell'infanzia, programmare un colloquio forense per il bambino o consultare un professionista della salute mentale.

Sospetto abuso?

1-800-342-3720

Per segnalare un abuso, chiamare la hotline per gli abusi sui minori dello Stato di New York al numero 1-800-342-3720. Un operatore ti aiuterà e, se opportuno, registrerà la chiamata nel registro centrale dello Stato di New York. Se accettato, ciò richiederà un'indagine ufficiale da parte dei servizi di protezione dell'infanzia della contea.

Segnala abuso

Chi chiamare

Cosa aspettarsi

Quando un bambino viene al Child Advocacy Center, il nostro personale fa ogni sforzo per garantire che i bambini si sentano sicuri e supportati. Questi passaggi spiegano cosa aspettarsi quando tuo figlio verrà al nostro centro.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them