Intake

Client Rights

At the CACGROC, you have a right to:

Receive service(s) without regard to race, creed (religion), color, gender, national origin, sexual orientation, military status, age, disability or predisposing genetic characteristic, marital status or domestic violence victim status.

Consideration, respect, and dignity at every stage, including privacy in treatment.

Expect assistance that is reliable, high-quality, and culturally and linguistically relevant.

Be informed of services available at the center, as well as charges for services (if any), eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care.

Privacy and confidentiality except where compelling ethical, moral or legal reasons exist.

Voice grievances and recommend changes in policies and services to leadership without fear of reprisal.

Express complaints about the care and services received, and have the agency investigate such complaints.

Request additional support: If requested by the client, the center is responsible for providing the client or his/her designee with a written response within 30 days indicating the findings of an investigation. If the client is not satisfied with the center’s response, the center is also responsible for notifying the client or his/her designee that the client may make a complaint to the New York State Office of Civil Rights.

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

Intervention Services

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center of Greater Rochester. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Contact Us

Woman in a police officer uniform, smiling and looking to the side

Multidisciplinary Team (MDT)

The Multidisciplinary Team (MDT) at the CACGROC is comprised of agencies with expertise in child abuse investigations, support services, and referrals. The purpose of the MDT is to reduce potential trauma to children and their families and improve services, while preserving and respecting the rights and obligations of each agency to pursue their respective mandates.

The MDT uses a coordinated process to:

Determine the validity of child abuse allegations.

Avoid unnecessary disruption to families during investigations.

Work collaboratively.

Eliminate duplication of efforts.

Increase the number of successful adjudications in Family Court and criminal courts.

Enhance the competence of the professionals involved in child abuse investigations; and provide support services for abused children and families.

Our Agency Partners

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Intake

Intervention Services

Coordinating intake processes in child abuse cases is a multifaceted endeavor that requires collaboration, communication, and a commitment to the safety and well-being of children.

By prioritizing timely identification, holistic evaluation, trauma-informed approaches, and accountability, intake coordination plays a pivotal role in safeguarding vulnerable children and promoting their healing and resilience.

Call us to speak with our Intake Coordinator for assistance.

585-935-7800

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

Forensic Interview

REACH Medical Examination

Meeting with a Family Advocate

Mental Health Services

The Intake Process

During intake, our staff work closely with families to do an individual needs assessment, discuss viable options, and coordinate appointments accordingly.

Appointments are regularly scheduled for:

(585) 935-7800

A trained professional will provide the support, resources and guidance you need to take the next step, whether it’s to call Child Protective Services, schedule a forensic interview for the child, or see a mental health professional.

Suspect Abuse?

1-800-342-3720

To report abuse, call the New York State Child Abuse Hotline at 1-800-342-3720. An operator will help you and, if appropriate, register the call in the New York State Central Register. If accepted, this will prompt an official investigation by County Child Protective Services.

Report Abuse

Who to Call

What to Expect

When a child comes to the CACGROC, our staff makes every effort to ensure children feel safe and supported. These steps share what to expect when your child comes to our center.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them