Intake | CACGROC

Droits des clients

En tant que client du Child Advocacy Center, vous avez le droit de :

Recevoir des services sans égard à la race, aux croyances (religion), à la couleur, au sexe, à l'origine nationale, à l'orientation sexuelle, au statut militaire, à l'âge, au handicap ou à une caractéristique génétique prédisposante, à l'état civil ou au statut de victime de violence domestique.

Considération, respect et dignité à chaque étape, y compris la confidentialité du traitement.

Attendez-vous à une assistance fiable, de haute qualité et culturellement et linguistiquement pertinente.

Être informé des services disponibles au centre, ainsi que des tarifs des services (le cas échéant), de l'éligibilité aux remboursements de tiers et, le cas échéant, de la disponibilité de soins gratuits ou à coût réduit.

Vie privée et confidentialité, sauf en cas de raisons éthiques, morales ou juridiques impérieuses.

Exprimez vos griefs et recommandez des changements aux politiques et aux services aux dirigeants sans crainte de représailles.

Exprimer des plaintes concernant les soins et services reçus et demander à l'agence d'enquêter sur ces plaintes.

Demander une assistance supplémentaire : à la demande du client, le centre est chargé de fournir au client ou à sa personne désignée une réponse écrite dans les 30 jours indiquant les conclusions d'une enquête. Si le client n'est pas satisfait de la réponse du centre, le centre est également responsable d'informer le client ou son représentant que le client peut déposer une plainte auprès du Bureau des droits civils de l'État de New York.

Adult man holding hands with a young child on his shoulders, both laughing and smiling

Child in a white and orange top looking off to the side and smiling in a home

Services d'intervention

Admission

Le processus d'admission constitue un point de contact initial important entre un parent ou un tuteur et le Child Advocacy Centre of Greater Rochester. Il est essentiel de coordonner efficacement l’accueil pour garantir que les enfants reçoivent le soutien, les soins et la protection appropriés.

Contactez-nous

Woman in a police officer uniform, smiling and looking to the side

Équipe Multidisciplinaire (EMD)

L'équipe multidisciplinaire (MDT) du Child Advocacy Centre comprend des agences spécialisées dans les enquêtes sur la maltraitance des enfants, les services de soutien et les références. L'objectif du MDT est de réduire les traumatismes potentiels des enfants et de leurs familles et d'améliorer les services, tout en préservant et en respectant les droits et obligations de chaque agence dans la poursuite de son mandat respectif.

Le MDT utilise un processus coordonné pour :

Déterminer la validité des allégations de maltraitance d’enfants.

Évitez de perturber inutilement les familles pendant les enquêtes.

Travaillez en collaboration.

Eliminate duplication of efforts.

Augmenter le nombre de décisions réussies devant le tribunal de la famille et les tribunaux pénaux.

Améliorer les compétences des professionnels impliqués dans les enquêtes sur la maltraitance des enfants ; et fournir des services de soutien aux enfants et aux familles maltraités.

Nos agences partenaires

The intake process serves as an important initial point of contact between a parent or caregiver and The Child Advocacy Center. Coordinating intake effectively is crucial to ensuring that children receive proper support, care, and protection.

Admission

Services d'intervention

La coordination des processus d'admission dans les cas de maltraitance d'enfants est une entreprise à multiples facettes qui nécessite de la collaboration, de la communication et un engagement envers la sécurité et le bien-être des enfants.

En donnant la priorité à l'identification rapide, à l'évaluation holistique, aux approches tenant compte des traumatismes et à la responsabilisation, la coordination de l'admission joue un rôle central dans la protection des enfants vulnérables et dans la promotion de leur guérison et de leur résilience.

Appelez-nous pour parler avec notre coordonnateur d’accueil pour obtenir de l’aide.

585-935-7800

Teenager in a white button-down shirt, with a hand on their chin, wearing a serious expression

Entretien médico-légal

Examen médical REACH

Rencontre avec un défenseur des familles

Services de santé mentale

Le processus d'admission

Lors de l'admission, notre personnel travaille en étroite collaboration avec les familles pour effectuer une évaluation des besoins individuels, discuter des options viables et coordonner les rendez-vous en conséquence.

Des rendez-vous sont régulièrement prévus pour :

(585) 935-7800

Un professionnel qualifié vous fournira le soutien, les ressources et les conseils dont vous avez besoin pour passer à l'étape suivante, qu'il s'agisse d'appeler les services de protection de l'enfance, de planifier un entretien médico-légal pour l'enfant ou de consulter un professionnel de la santé mentale.

Suspect Abuse?

1-800-342-3720

Pour signaler un abus, appelez la ligne d'assistance téléphonique contre la maltraitance des enfants de l'État de New York au 1-800-342-3720. Un opérateur vous aidera et, le cas échéant, enregistrera l'appel dans le registre central de l'État de New York. Si la demande est acceptée, cela entraînera une enquête officielle des services de protection de l'enfance du comté de Monroe.

Signaler un abus

Qui appeler

À quoi s'attendre

Lorsqu'un enfant vient au Child Advocacy Centre, notre personnel met tout en œuvre pour que les enfants se sentent en sécurité et soutenus. Ces étapes expliquent à quoi s'attendre lorsque votre enfant vient dans notre centre.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The staff will say good-bye. You and the adult you came with will leave. Remember...The Child Advocacy Center of Greater Rochester is a safe place.

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

Outside of The Child Advocacy Center of Greater Rochester, a stone building with an arched entryway and front door

The Child Advocacy Center of Greater Rochester is a place for you to talk. Adults listen. This is a safe place.

Child's hand pressing the buzzer outside The Child Advocacy Center of Greater Rochester's front door

There is a buzzer to press at the front door. The adult you came with, or you, will push it. The person inside will say, “Hi, may I help you?” They may ask you your name. They may ask you who your appointment is with. That same person will let you both in. You are entering a safe place.

The Child Advocacy Center of Greater Rochester's lobby and front desk, with a sign that says "Bivona Child Advocacy Center"

You will walk into the lobby. You will see a big window, then go into the waiting room. The lobby is a safe space.

Waiting room with patterned carpet, couches, and toys, with adults and children reading and playing together

In the waiting room, there are toys, books, and chairs. You can read, play, and relax while you wait. The adult you came with will fill out paperwork. There are snacks and drinks if you want them. The waiting area is a safe space.

Child playing with a plastic princess and carriage toy on a patterned carpet, no face shown

The staff will come into the waiting room and introduce themselves. The adult you came with might need to talk to staff in a different room. You can keep reading, playing, or relaxing. The waiting area is a safe space.

Close-up of two people's hands speaking together during an interview at The Child Advocacy Center of Greater Rochester, no faces are shown

The staff will take you into a room. The staff will listen to you. They will get to know you and ask questions. This is called an interview. You will talk to the staff yourself. You can say anything to the adult in the interview. It is important to tell the truth. You can ask the adult questions. This room is a safe space.

Child's hand holding a pencil and coloring a picture, no face shown

When you’re finished with the interview, you can go play again in the waiting room. The adults will talk in a different room. The waiting area is a safe space.

A child's wearing a blood pressure cuff with an adult's hand reading the monitor, no faces shown

You may see a doctor at your visit. The adult you came with may go with you if you choose. The doctor will check your whole body. The doctor will explain everything and help make sure you are comfortable. You can ask the doctor any questions about your body. The check-up room is a safe space.

A child wearing jeans and sneakers reading a book from behind, no face shown

After you see the doctor, the adults might talk in a different room. You can play again in the waiting area. The waiting area is a safe space.

Close up of a child holding a pen and filling out a form with safety questions, with an adult's hands pointing at a clipboard

Before you go, another staff member will talk to you about how you’re feeling and some safety questions. They will give you a sheet with 20 questions to answer. If you need help reading a question, they will help you. If you don’t know an answer, it’s okay. The meeting room is a safe space.

The back of a young child leaving from the front door of The Child Advocacy Center of Greater Rochester with an adult behind them